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Front Office Team Leader

2 months ago

Brisbane, Queensland, Australia Travel + Leisure Co. Full time
Delivering Exceptional Vacation Experiences

At Travel + Leisure Co., our mission is to provide unparalleled vacation experiences for our guests. As a Front Office Team Leader, you will play a crucial role in ensuring that our resort operations run smoothly and efficiently.

Key Responsibilities:

  • Manage the day-to-day operations of the front desk, including guest registration, information provision, and departmental paperwork.
  • Utilize communication equipment, such as telephones, facsimiles, and computers, to facilitate guest interactions and resolve issues.
  • Perform additional duties to support the Front Office Manager and ensure seamless resort operations.

Requirements:

  • Previous experience in a similar hotel or resort position.
  • Genuine passion for customer service and delivering exceptional guest experiences.
  • Excellent communication and interpersonal skills.
  • Enthusiastic, self-motivated, and positive individual with immaculate presentation and professional grooming standards.
  • High levels of computer literacy and experience with PMS systems (Hirum, Fidelio, Opera, etc.) is advantageous.
  • Ability to recognize and solve problems in the workplace and work a flexible schedule, including nights, weekends, public, and school holidays.
Our Company Culture:

At Travel + Leisure Co., we value our associates and strive to create an inclusive environment where we deliver excellence and have fun. We're committed to strengthening our business, neighboring communities, and customer experience. Join our global team and build a career where you can make a real difference.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.