Front Office Team Lead
4 weeks ago
Located on the Cairns Esplanade, Mantra Trilogy is one of the largest and busiest resorts in Cairns, with a mixture of corporate and leisure guests.
It offers a choice of rooms and larger apartments and a central location surrounded by shops and restaurants, yet still retains that laid-back tropical atmosphere that the dedicated team who work here cultivate so well.
We are seeking a motivated professional with a passion for service to lead our Front Office Team as a Front Office Manager.
Key Responsibilities:
- Lead the Front Office Team to deliver an incomparable service experience
- Drive guest service initiatives throughout a diverse Front Office Team
- Empower team members to always go the extra mile for our guests
- Coach and mentor Guest Service Agents to grow their career, whilst capitalising on networking and learning opportunities for personal growth and development
Requirements:
- A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience
- A genuine personable service style that always exceeds guest expectations
- Previous Office Management experience in a similar role is ideal
- A positive, enthusiastic attitude and the ability to work a flexible 7-day roster
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