Front Office Team Lead

4 weeks ago


Brisbane, Queensland, Australia Grupo Mantra Full time

Located on the Cairns Esplanade, Mantra Trilogy is one of the largest and busiest resorts in Cairns, catering to a diverse mix of corporate and leisure guests. This 5-star property offers a range of rooms and apartments, surrounded by shops and restaurants, yet maintains a laid-back tropical atmosphere.

We are seeking a motivated professional with a passion for delivering exceptional service to lead our Front Office Team as a Front Office Manager.

Key Responsibilities:

  • Lead the Front Office Team to deliver an unparalleled service experience
  • Drive guest service initiatives throughout the team
  • Empower team members to exceed guest expectations
  • Coach and mentor Guest Service Agents to grow their careers

Requirements:

  • A driven problem solver with a creative approach to delivering exceptional guest experiences
  • A genuine personable service style that consistently exceeds guest expectations
  • Previous experience in a similar role, preferably in a 5-star resort
  • A positive, enthusiastic attitude and flexibility to work a 7-day roster


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