Front Desk Team Leader

2 months ago

Brisbane, Queensland, Australia Marriott International Full time

Lead the Front Office Shift

As a Front Desk Team Leader at Marriott Hotels, you will be responsible for leading the front office shift and supporting your team with general operational tasks. You will be an expert on the hotel and the surrounding area, knowing it inside and out to exceed guest expectations and fuel their curiosity.

Key Responsibilities:

  • Lead the front office shift and support your team with general operational tasks
  • Supervise and direct the Night Guest Service Agent working within night audit
  • Assist guests arriving and departing the hotel through the check-in and departure process
  • Handle general enquiries, engage and inspire guests through each guest experience
  • Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings
  • Take guest reservations and perform cash handling & credit card responsibilities
  • Oversee service standards whilst identifying and implementing improvement initiatives, setting the pace in the industry
  • Plan and execute team building activities so associates feel valued for their contributions
  • Be a dynamic and thoughtful team leader by empowering and supporting your team

About You:

  • Experience with OPERA property management system or similar
  • Relevant experience in a similar role
  • Working rights in Australia
  • Enthusiastic to escalate your career
  • Self-motivated, driven and energized in a fast-paced environment
  • Armed with smart solutions and a can-do attitude

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
  • Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
  • Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
  • Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend
  • Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now

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