Customer Experience Transformation Lead

3 days ago

Sydney, New South Wales, Australia beBeeServiceDesigner Full time $139,787 - $170,000

Transforming customer experiences is at the forefront of this pivotal role.

About the Position

As a key member of our team, you will spearhead positive change for our customers by addressing their problems and enhancing outcomes. Your expertise will shape solutions, ensuring alignment with strategic objectives.

Collaborating with your colleagues and stakeholders, you will inform and guide actions that empower exceptional customer interactions.

Duties and Responsibilities
  • Lead the development of human-centred design projects, including digital experience design.
  • Design and embed superior customer experiences into business practices.
  • Research, develop, implement, and lead design projects from concept to delivery, supporting and enhancing customer experience.
  • Enhance customer experience at key service points and integrate strategies into procedures and systems applied in each customer interaction.
  • Create prototypes and engage in iterative design processes to validate and refine designs based on user feedback and testing.
  • Collaborate with cross-functional team members towards a common goal.
  • Develop tools that effectively convey uncovered insights, aiding stakeholders in making informed decisions for implementation.

Take the first step in shaping exceptional customer experiences.

Requirements and Qualifications
  • Tertiary qualification in marketing or a relevant field, or equivalent knowledge and skills acquired through extensive practical experience.
  • A broad range of experience in human-centred and service design, and leading design initiatives preferably in the telecommunications, finance or insurance industry or with a top-tier consulting firm.

  • Group Agility Transformation Lead

    1 week ago

    Sydney, New South Wales, Australia Group Transformation Full time

    Hyrbid working arrangements with Norwest and Surry Hills office locations- Highly collaborative role with great visibilityDrive a culture of continuous improvement & innovation**We are Woolworths GroupWe are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose -...

  • Customer Experience Transformation Lead

    5 days ago

    Sydney, New South Wales, Australia beBeeExperience Full time $100,000 - $150,000

    Customer Experience Transformation LeadWe are seeking a seasoned transformation expert to lead our customer experience team in delivering exceptional results through policy creation, product launches, automations, and strategic initiatives.Key Responsibilities:Policy Optimization - Identify and rectify policy and process gaps to enhance the overall support...

  • Customer Experience Transformation Lead

    2 weeks ago

    Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000

    Job DescriptionWe are seeking an experienced Customer Service Manager to lead a high-performing team delivering critical support to our customers across the Australia and New Zealand region.The ideal candidate will have a proven track record of managing and coaching large-scale teams, driving operational improvement, and balancing strategy and action.Lead a...

  • Customer Experience Transformation Lead

    1 week ago

    Sydney, New South Wales, Australia beBeeContinuousImprovement Full time $120,000 - $140,000

    A visionary opportunity to spearhead a customer-centric revolution in operations, where you will lead a team of process improvement specialists to craft and implement data-driven solutions that drive business outcomes and exceed customer expectations.As a seasoned professional with a passion for human-centered design, you will work collaboratively across...

  • Transforming Customer Experiences

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $180,000 - $210,000

    Customer Experience ManagerAbout the RoleWe are seeking a seasoned Customer Experience Manager to lead the evolution of our enterprise Voice of Customer program. This is an exciting opportunity to create a best-practice Voice of Customer program and elevate customer centricity.You will be responsible for bringing a deep understanding of Voice of Customer...

  • Transformation Partner

    1 week ago

    Sydney, New South Wales, Australia Group Transformation Full time

    **Transformation Partner- Permanent Opportunity- Flexible working options: Surry Hills/NorwestOpportunity to grow and learn with the group**We are Woolworths GroupWe are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together...

  • Transforming Customer Experiences

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $105,461 - $130,905

    Custex Experience LeadThe Custex Experience Lead role represents a key leadership position responsible for ownership of the bank's end to end Customer Experience program.This is an opportunity to drive continuous improvement in customer experience through identifying and executing opportunities that ultimately look to improve our Net Promoter Score (NPS) and...

  • Transformation Leader

    1 week ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $180,000 - $250,000

    Job SummaryWe are seeking a seasoned leader to spearhead process transformation and customer experience initiatives. The ideal candidate will have extensive expertise in process design, transformation, and customer experience leadership. We offer a dynamic work environment that fosters growth, innovation, and collaboration.Key Responsibilities:Lead...

  • Experience Transformation Lead

    3 days ago

    Sydney, New South Wales, Australia beBeeTransformation Full time $150,000 - $200,000

    Job Title: Customer Experience Strategist Job Summary:We are seeking a customer-centric leader to develop and implement key strategies that drive operational excellence and elevate overall performance.The ideal candidate will have a deep understanding of customer needs, pain points, emerging technologies, and contact centre operations.Key...

  • Service Experience Transformation Lead

    6 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $180,000 - $200,000

    Job Title:Transformative Service Delivery LeaderAs a key member of our organisation, the Transformative Service Delivery Leader will play a pivotal role in revolutionising customer interactions and satisfaction across the university.This exceptional opportunity involves leading a high-performing team to enhance IT Support Services, striving to exceed agreed...