Customer Experience Transformation Lead

7 days ago

Sydney, New South Wales, Australia beBeeContinuousImprovement Full time $120,000 - $140,000

A visionary opportunity to spearhead a customer-centric revolution in operations, where you will lead a team of process improvement specialists to craft and implement data-driven solutions that drive business outcomes and exceed customer expectations.

As a seasoned professional with a passion for human-centered design, you will work collaboratively across functions to define and deliver holistic service models, map customer journeys, and create market-leading experiences. Your expertise in process excellence, quality assurance, and change management will be instrumental in shaping our operational roadmap and driving transformation initiatives.

The ideal candidate will possess:

  • Demonstrated expertise in Net Promoter Score (NPS) program implementation and management
  • Experience in medium to large-scale continuous improvement and change initiatives, preferably in a technology setting
  • Proven track record in developing and maturing quality assurance frameworks
  • Strong leadership skills with experience in developing and leading teams
  • Project management and process excellence certifications desirable

In return, we offer a dynamic work environment where you can make a real impact, flexibility to balance work and life, first-rate parental leave and wellbeing policies, access to perks and discounts through Perkbox, and opportunities for growth and development.

We are a property-focused organization that simplifies the property journey for all involved, motivated by expertise and exclusive data. We encourage our people to see possibilities and turn them into realities.

We are looking for a dedicated individual who shares our vision and is eager to contribute to our mission of changing the way people engage with property.

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