Transforming Customer Experiences

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $180,000 - $210,000

Customer Experience Manager

About the Role

We are seeking a seasoned Customer Experience Manager to lead the evolution of our enterprise Voice of Customer program. This is an exciting opportunity to create a best-practice Voice of Customer program and elevate customer centricity.

You will be responsible for bringing a deep understanding of Voice of Customer best practice, trends, and innovation. This includes leading the development of new channels and sources of feedback, increasing data richness across all asset classes, and implementing a new enterprise listening platform.

You will work closely with cross-functional stakeholders to influence key decisions that impact the customer experience. Your responsibilities also include supporting VOC Insights reporting, presenting compelling data-driven insights, and developing strong relationships with stakeholders.

This role requires a minimum of 8 years' experience in leading customer, project, and program delivery. You should have a minimum of 5 years of customer-centred design experience, as well as deep B2C and B2B research experience (qualitative & quantitative). Demonstrated transformation and innovation experience is also essential.

Your Point of Difference

  • A minimum of 8 years' experience leading customer, project, and program delivery.
  • A minimum of 5 years customer-centred design experience.
  • Deep B2C and B2B research experience (qualitative & quantitative).
  • Demonstrated transformation and innovation experience.
  • Demonstrated experience of project delivery that involved collaboration with technology teams, matrix structures, and various stakeholders.
What We Offer
  • Leadership and Professional Development Programs.
  • A diverse workforce with over 25 ethnicities and 33 languages spoken.
  • Rewarded with additional benefits.

All of these attributes are preferred; if you think you're the right fit for the role, please apply.

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