Customer Experience Transformation Lead
5 days ago
We are seeking a seasoned transformation expert to lead our customer experience team in delivering exceptional results through policy creation, product launches, automations, and strategic initiatives.
Key Responsibilities:- Policy Optimization - Identify and rectify policy and process gaps to enhance the overall support experience.
- Project Execution - Oversee key initiatives to boost sales, minimize defects, and roll out new technology.
- Cross-Functional Collaboration - Foster collaboration with internal stakeholders to align strategies and drive continuous improvement.
- Troubleshooting and Resolution - Proactively address operational challenges to ensure a seamless support experience.
- Strategic Thinker - A forward-thinking approach to stakeholder management, prioritization, and execution.
- Adaptability - Ability to navigate ambiguity, prioritize multiple projects, and thrive in a rapidly evolving landscape.
- Attention to Detail - A meticulous approach to process documentation, execution, and operational accuracy.
-
Group Agility Transformation Lead
1 week ago
Sydney, New South Wales, Australia Group Transformation Full timeHyrbid working arrangements with Norwest and Surry Hills office locations- Highly collaborative role with great visibilityDrive a culture of continuous improvement & innovation**We are Woolworths GroupWe are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose -...
-
Customer Experience Transformation Lead
2 weeks ago
Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000Job DescriptionWe are seeking an experienced Customer Service Manager to lead a high-performing team delivering critical support to our customers across the Australia and New Zealand region.The ideal candidate will have a proven track record of managing and coaching large-scale teams, driving operational improvement, and balancing strategy and action.Lead a...
-
Customer Experience Transformation Lead
3 days ago
Sydney, New South Wales, Australia beBeeServiceDesigner Full time $139,787 - $170,000Transforming customer experiences is at the forefront of this pivotal role.About the PositionAs a key member of our team, you will spearhead positive change for our customers by addressing their problems and enhancing outcomes. Your expertise will shape solutions, ensuring alignment with strategic objectives.Collaborating with your colleagues and...
-
Customer Experience Transformation Lead
1 week ago
Sydney, New South Wales, Australia beBeeContinuousImprovement Full time $120,000 - $140,000A visionary opportunity to spearhead a customer-centric revolution in operations, where you will lead a team of process improvement specialists to craft and implement data-driven solutions that drive business outcomes and exceed customer expectations.As a seasoned professional with a passion for human-centered design, you will work collaboratively across...
-
Transforming Customer Experiences
5 days ago
Sydney, New South Wales, Australia beBeeCustomer Full time $180,000 - $210,000Customer Experience ManagerAbout the RoleWe are seeking a seasoned Customer Experience Manager to lead the evolution of our enterprise Voice of Customer program. This is an exciting opportunity to create a best-practice Voice of Customer program and elevate customer centricity.You will be responsible for bringing a deep understanding of Voice of Customer...
-
Transformation Partner
1 week ago
Sydney, New South Wales, Australia Group Transformation Full time**Transformation Partner- Permanent Opportunity- Flexible working options: Surry Hills/NorwestOpportunity to grow and learn with the group**We are Woolworths GroupWe are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together...
-
Transforming Customer Experiences
1 week ago
Sydney, New South Wales, Australia beBeeCustomer Full time $105,461 - $130,905Custex Experience LeadThe Custex Experience Lead role represents a key leadership position responsible for ownership of the bank's end to end Customer Experience program.This is an opportunity to drive continuous improvement in customer experience through identifying and executing opportunities that ultimately look to improve our Net Promoter Score (NPS) and...
-
Transformation Leader
1 week ago
Sydney, New South Wales, Australia beBeeTransformation Full time $180,000 - $250,000Job SummaryWe are seeking a seasoned leader to spearhead process transformation and customer experience initiatives. The ideal candidate will have extensive expertise in process design, transformation, and customer experience leadership. We offer a dynamic work environment that fosters growth, innovation, and collaboration.Key Responsibilities:Lead...
-
Experience Transformation Lead
3 days ago
Sydney, New South Wales, Australia beBeeTransformation Full time $150,000 - $200,000Job Title: Customer Experience Strategist Job Summary:We are seeking a customer-centric leader to develop and implement key strategies that drive operational excellence and elevate overall performance.The ideal candidate will have a deep understanding of customer needs, pain points, emerging technologies, and contact centre operations.Key...
-
Service Experience Transformation Lead
6 days ago
Sydney, New South Wales, Australia beBeeCustomer Full time $180,000 - $200,000Job Title:Transformative Service Delivery LeaderAs a key member of our organisation, the Transformative Service Delivery Leader will play a pivotal role in revolutionising customer interactions and satisfaction across the university.This exceptional opportunity involves leading a high-performing team to enhance IT Support Services, striving to exceed agreed...
