Customer Experience Transformation Lead

2 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $120,000
Job Description

We are seeking an experienced Customer Service Manager to lead a high-performing team delivering critical support to our customers across the Australia and New Zealand region.

The ideal candidate will have a proven track record of managing and coaching large-scale teams, driving operational improvement, and balancing strategy and action.

  • Lead a large-scale team – manage and coach 3 Team Leaders with a combined team of 25+ across core customer transactions.
  • Drive operational improvement – challenge current processes, streamline service delivery, and lead change initiatives.
  • Balance strategy and action – guide team direction while jumping in on big issues and supporting day-to-day leadership.
  • Collaborate cross-functionally – work closely with Sales, PMO, Distribution Centre, Kit Room, and Ops to drive outcomes.
  • Grow into future leadership – work closely with senior leaders and position yourself for broader leadership opportunities.
Required Skills and Qualifications

The following skills and qualifications are required for this role:

  • Experienced in high-volume service – background in industries like insurance, finance, or call centers where urgency and accuracy are critical.
  • A strategic thinker – able to step back and improve how things work across teams and systems.
  • A culture builder – known for creating engaged, high-performing teams that love what they do.
  • Change-ready and resilient – comfortable leading transformation, gaining buy-in, and navigating complexity.
  • An excellent communicator – able to manage stakeholder expectations, lead through influence, and bring people on the journey.
Benefits

This is an opportunity to create real impact, advance your career, and lead transformation. You will be part of a purpose-driven team that values people, performance, and making a difference.

Key Benefits:

  • Create real impact – support life-changing surgeries by keeping customer operations running smoothly.
  • Advance your career – step into a key leadership role with clear pathways for progression.
  • Lead transformation – improve service, boost efficiency, and shape the future of our customer experience.
  • Thrive in a purpose-driven team – join a passionate group that values people, performance, and making a difference.

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