Service Excellence Leader

3 days ago

Adelaide, South Australia beBeeCustomer Full time $80,000 - $110,000

As a customer service lead, you will be responsible for developing and implementing strategies to enhance our customers' experience and drive business growth.

The ideal candidate will have experience in a sales or customer service leadership role, with a proven track record of delivering excellence in customer service. They will also possess strong analytical and problem-solving skills, as well as excellent written and verbal communication skills.

Key Responsibilities
  1. Manage and coordinate customer service team activities to ensure seamless delivery of high-quality service to all customers.
  2. Collaborate closely with cross-functional teams, including sales, operations, and production, to identify opportunities for improvement and implement solutions.
  3. Develop and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams.
  4. Conduct regular audits and assessments to ensure compliance with company policies and procedures.
  5. Identify and implement process improvements to increase efficiency and productivity.
Qualifications
  1. Proven experience in a sales or customer service leadership role, with a minimum of 5 years of experience in a similar position.
  2. Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse groups of people.
  3. Strong analytical and problem-solving skills, with the ability to analyze complex data and develop effective solutions.
  4. Ability to work independently and as part of a team, with a focus on driving results-oriented outcomes.
Benefits
  • Market-competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Flexible working arrangements, including remote work options.
  • A dynamic and supportive work environment.

Our company values a culture of continuous learning, collaboration, and innovation. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.

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