Service Delivery Excellence Leader

1 day ago

Adelaide, South Australia beBeeLeader Full time $96,000 - $124,000
Overview

Leading a team of service desk representatives is a pivotal role in delivering exceptional customer experiences. With a focus on operational efficiency and continuous improvement, this position requires a dynamic leader to oversee daily operations.

This leadership role involves developing and implementing strategic plans, managing budgets, and driving performance through resource and capacity planning. Strong analytical and financial skills are essential for success in this role.

The ideal candidate will have 5–10 years' experience in Service Desk or Call Centre management, with a proven track record of leading high-performing teams. A strong understanding of global and local industry trends is also essential.

Key Responsibilities
  • Lead and manage a team of service desk representatives
  • Develop and implement strategic plans
  • Manage budgets and drive performance
  • Ensure seamless communication with clients and stakeholders
  • Lead performance management and career development for team members
Requirements
  • 5–10 years' experience in Service Desk or Call Centre management
  • Proven ability to lead high-performing teams
  • Strong analytical and financial skills
  • Excellent communication and negotiation abilities
Benefits

As a key member of the organization, you will be part of a global team that values innovation, collaboration, and excellence. You will have the opportunity to make a significant impact on customer satisfaction and business growth.

Why This Role?

This leadership role offers the opportunity to develop and implement strategic plans, manage budgets, and drive performance through resource and capacity planning. You will have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.

What We Offer

We offer a competitive salary package, comprehensive benefits, and opportunities for professional growth and development. As a valued member of our team, you will have access to training and development programs, as well as mentorship opportunities to help you achieve your career goals.

How to Apply

If you are a motivated and experienced leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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