Retail Service Excellence Leader

6 days ago

Adelaide, South Australia beBeeLeadership Full time $50,000 - $80,000

Job Opportunity: We are seeking a talented professional to lead our customer service team and drive excellence in customer satisfaction.

About the Role:

  • We are looking for an experienced leader with a proven track record of managing teams and driving results.
  • The ideal candidate will have strong people leadership skills, be able to inspire and develop their team, and foster a high-performance culture.
  • This is a challenging and rewarding role that requires someone who is passionate about delivering outstanding customer service and achieving business results.

Key Responsibilities:

  • Lead and manage daily department operations to drive customer satisfaction and financial performance
  • Inspire and develop your team through effective coaching, feedback, and recognition
  • Foster a high-performance, customer-first culture by role modelling service excellence
  • Maximise team productivity through smart workforce planning and task delegation
  • Spend quality time on the floor to lead by example and gain valuable customer insights

Requirements:

  • Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
  • Strong people leadership skills with a 'hands-on', collaborative approach;
  • Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
  • Customer focused with superior customer service skills
  • Strong commercial acumen and understanding of retail operations

Benefits:

  • Be part of a supportive and dynamic leadership team
  • Access to career development and succession planning opportunities
  • Exciting Team Member discounts and exclusive offers
  • Access to volunteer, parental and lifestyle leave

Our Work Environment:

We work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade.

We're committed to helping you thrive and flourish in your role.

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