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Customer Service Team Lead

2 months ago


Sydney, New South Wales, Australia Scentre Group Full time
{"title": "Service Team Leader", "description": "

At Scentre Group, we're looking for a dedicated Service Team Leader to help manage our Valet and Concierge services at Westfield Bondi Junction.

This part-time role offers 30 hours per week across 4 days, with a rotating roster over two weeks.

As a Service Team Leader, you'll be responsible for:

  • Ensuring customer service levels are maintained at the highest levels within the service areas.
  • Leading by example, driving NPS targets, and empowering team members to rectify and resolve customer issues.
  • Providing leadership in all service areas, including Customer Experience Desk, Valet, and Carpark.

What we're looking for:

  • Experience in a similar role or operations management.
  • Passion for premium retail, customer experience, and delivering exceptional results.
  • Proven leadership skills, with the ability to work independently and as part of a team.

About us:

Scentre Group owns 42 Westfield destinations across Australia and New Zealand, creating extraordinary places and experiences that connect and enrich communities.

We're committed to diversity, equity, and inclusion, and we foster a workplace experience where everyone feels valued, supported, and motivated to realise their full potential.

", "lang_code": "en"}