Drive Change as a Member Experience Leader

1 week ago

Melbourne, Victoria, Australia beBeeExperience Full time $105,500 - $148,000
Member Experience Leader

At ANZ, we're driving improvements in customer experience. As a Member Experience Leader, you will be accountable for overseeing the execution of our member engagement initiatives.

  • Oversight of internal complaints process outsourced to our administrator MUFG and managing external complaints
  • Claims oversight working with our insurer Zurich and our administrator MUFG
  • Contribution to tracking and shortening end-to-end claims experience

Key qualifications include:

  • Proven experience in superannuation complaints and/or claims oversight
  • Exposure to outsourced administration and insurance arrangements
  • Strong understanding of insurance policy wording and claims procedures

Benefits of this role:

  • Meaningful work that shapes a world where people and communities thrive
  • Opportunities for growth and career development
  • Flexible working arrangements

Join us to drive change and make a difference.

Note: Job details have been modified for brevity and clarity.

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