Operations Support Agent
3 weeks ago
Job Summary
As a Service Assurance Specialist at FedEx, you will be responsible for providing exceptional customer service and ensuring timely delivery of packages. Your role will involve working closely with our team to resolve customer complaints and issues, as well as maintaining accurate records and reports.
Key Responsibilities
• Provide exceptional customer service via phone, email, and in-person interactions
• Resolve customer complaints and issues in a timely and professional manner
• Maintain accurate records and reports of customer interactions and issues
• Collaborate with team members to ensure timely delivery of packages
Requirements
• Secondary education or equivalent
• Two (2) years of relevant work experience
Preferred Qualifications
• Prior experience in customer service or a related field
• Ability to work in a fast-paced environment and prioritize tasks effectively
Our Company
FedEx is a global leader in express transportation and logistics. We are committed to providing exceptional service to our customers and creating a positive work environment for our team members.
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