Operations Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Operations Support Agent to join our team. As an Operations Support Agent, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our services.
Key Responsibilities
• Provide timely and effective support to customers via phone, email, and in-person
• Assist with resolving customer complaints and issues in a professional and courteous manner
• Collaborate with internal teams to ensure seamless service delivery
Requirements
• Secondary education or equivalent
• At least two years of relevant work experience
• Excellent communication and problem-solving skills
Preferred Qualifications
• Prior experience in a customer-facing role
• Knowledge of service assurance and support principles
About FedEx
FedEx is a global leader in transportation and logistics, committed to delivering exceptional service to our customers. We are an equal opportunity employer and value diversity and inclusion in our workplace.
Our Culture
Our culture is built on a philosophy of putting people first, and we are committed to creating a work environment that is inclusive, equitable, and supportive of our team members.
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