**Community Engagement Specialist**

1 day ago

Sydney, New South Wales, Australia Wiser Solutions Full time

About the Role

We are seeking a passionate and creative Community Engagement Specialist to oversee the B2C aspect of our Snooper App. Your role will involve expanding and managing our digital community of Snoopers globally to meet client objectives and collect real-time point-of-sale data.

Key Responsibilities

  • Community Growth: Build and grow our Snoopers community in various markets (e.g., Australia, New Zealand, Japan, Thailand, Korea) by implementing and optimizing paid advertising strategies and exploring creative recruitment methods.
  • Activation and Engagement: Ensure maximum completion of client missions by leveraging notifications, direct mailing, and newsletters. Develop and execute a completion strategy daily to maintain community interest through contests, creative content, and active social media presence.
  • Support and Analytics: Provide exceptional user support by managing the customer service desk and implementing tools to minimize support requests. Use data to track and improve community KPIs, enhance user activity, and refine recruitment efforts. Collaborate with the Product & Tech team to suggest features that positively impact community performance.

Qualifications

  • Bachelor's degree in Marketing, Business Administration, or a related field
  • Full-time and long-term working rights
  • Experience in marketing, social media management, content creation, or customer service is ideal
  • Creative and innovative thinker
  • Eager to learn new skills
  • Excellent communication and content creation abilities
  • Highly organized, able to meet deadlines, and solve problems efficiently
  • Strong sense of ownership and autonomy
  • Committed to team and culture

Additional Information

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement

Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.

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