Customer Experience Process Enhancement Manager

5 days ago

Sydney, New South Wales, Australia beBeeImprovement Full time $120,000 - $140,000
Job Overview:

We are seeking an experienced professional to join our team as a Customer Experience Improvement Manager. This key role plays a vital part in enhancing operational efficiency and customer satisfaction through strategic initiatives.

The ideal candidate will have a proven track record of developing and implementing projects that improve the overall customer experience across all touchpoints, leveraging operational metrics, customer feedback, and process improvement methodologies.

Responsibilities:

  • Develop and implement data-led solutions to streamline operations and enhance the service offer.
  • Collaborate with functions across the operations department to drive continuous improvement initiatives.
  • Identify inefficiencies in current processes and propose solutions to improve productivity.
  • Support the development of the overall strategic roadmap for the Operations department.
  • Work closely with cross-functional teams to own and drive a cohesive customer experience for new products and iterative changes to SKUs.
  • Analyze customer, operational, and financial data to identify trends and provide insights.
  • Lead and mentor direct reports to ensure high engagement and continuous skill development.
  • Partner with operations peers on complex projects to achieve business objectives.

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