Enhance Customer Experience

1 day ago

Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $70,000
Customer Experience Enhancement Specialist

This exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car.

You'll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.

  • Boost customer satisfaction and dealer retention by maintaining a high Net Promoter Score (NPS) through exceptional service and follow-up.
  • Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys.
  • Ensure data accuracy in all customer interactions and prepare timely dealer performance reports.
  • Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts.
  • Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.

About You:

  • 1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive.
  • Strong communication skills with a customer-first approach.
  • Proficiency in CRM platforms like Salesforce.
  • A knack for data analysis to support client goals.
  • Excellent organisational skills and the ability to multitask effectively.
  • Comfort working independently and collaboratively with various teams.

What We Offer:

  • An opportunity to work in a dynamic and growing environment.
  • The chance to develop your skills and expertise in customer experience enhancement.
  • A supportive team environment with opportunities for growth and development.

How to Apply:

To apply for this exciting role, please submit your application via our website. We look forward to hearing from you

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