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Enhancing Customer Experience
3 weeks ago
A key position for this role is to deliver exceptional customer service, ensuring all stakeholders receive a high level of professionalism.
Main Responsibilities:- Timely and effective communication with customers and service providers
- Maintenance of confidentiality of sensitive information
- Contribution to quality improvement initiatives and maintenance of accurate documentation
- Accountability for meeting quality and performance Key Performance Indicators (KPIs)
- Strong interpersonal and communication skills
- Initiative and resourcefulness
- Excellent planning and self-organisation discipline
- Results/ goal oriented
- Customer Service Experience
This role plays a critical part in enhancing the overall customer experience. The ideal candidate will possess excellent interpersonal and communication skills, be proactive and have a keen sense of initiative.
