Enhancing Customer Experience

2 weeks ago

Sydney, New South Wales, Australia Bebeecustomerservice Full time

Customer Experience Specialist Role Overview
A key position for this role is to deliver exceptional customer service, ensuring all stakeholders receive a high level of professionalism.
Main Responsibilities:
Timely and effective communication with customers and service providers
Maintenance of confidentiality of sensitive information
Contribution to quality improvement initiatives and maintenance of accurate documentation
Accountability for meeting quality and performance Key Performance Indicators (KPIs)
Requirements:
Strong interpersonal and communication skills
Initiative and resourcefulness
Excellent planning and self-organisation discipline
Results/ goal oriented
Customer Service Experience
This role plays a critical part in enhancing the overall customer experience. The ideal candidate will possess excellent interpersonal and communication skills, be proactive and have a keen sense of initiative.

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