IT Technical Support Specialist

1 week ago

Perth, Western Australia beBeeTechnical Full time $31,392 - $38,911

Role Summary

We are seeking a skilled IT Technical Support Specialist to provide hands-off desktop support to end-users across the organization.

Key Responsibilities:
  • Provide Level 1 and Level 2 desktop support to end-users.
  • Troubleshoot and resolve technical issues remotely across devices, platforms, and operating systems.
  • Support both Mac and Windows environments ensuring seamless functionality for all users.
  • Respond promptly to service desk tickets, emails, and calls maintaining high levels of customer satisfaction.
  • Document issues, solutions, and processes in the ticketing system to ensure knowledge sharing and process improvement.
  • Collaborate with other IT team members to escalate complex issues when necessary.
  • Assist in software installations, updates, and configurations as required.
Qualifications & Skills:
  • Strong troubleshooting skills across multiple devices and platforms.
  • Proficiency in supporting both MacOS and Windows operating systems.
  • Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
  • Ability to work independently in a remote setting while collaborating effectively with team members when needed.
  • Strong organizational skills with attention to detail and the ability to prioritize tasks effectively.
Benefits:
  • Hybrid Work Model: Enjoy the flexibility of working from home while still engaging with your team on-site when needed.
  • Professional Growth: Gain valuable experience working across diverse systems and platforms.
  • Supportive Team Environment: Be part of a collaborative team that values communication and continuous learning.
Other Opportunities:
  • Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

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