Senior Customer Relations Manager
3 weeks ago
About the Role
At Jetstar, we're committed to delivering exceptional customer experiences. As a Senior Customer Advocate, you'll play a crucial role in driving customer resolution and satisfaction within our Customer Advocacy Unit.
Key Responsibilities
- Manage and resolve escalated complaint cases, ensuring a positive outcome while balancing empathy with business policies and priorities.
- Collaborate with internal departments to ensure timely resolution of cases and identify trends for business improvement.
- Proactively contact customers to negotiate resolutions and advise on case outcomes.
- Represent Jetstar at proceedings, demonstrating our commitment to customer satisfaction.
Requirements
- 2-3 years of experience in complaints resolution.
- Strong verbal and written communication skills, with the ability to adapt to different situations.
- High levels of empathy and resilience.
- Experience with document preparation would be highly regarded.
- Multitasking and prioritization skills are essential.
Why Join Us?
As a team member at Jetstar, you'll enjoy heavily discounted fares, great benefits, and the opportunity to work with a diverse and dynamic team. Our culture is alive with innovation, delivery, and a commitment to excellence. If you're passionate about customer satisfaction and want to make a real difference, apply now to join our team.
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