Senior Client Relations Manager
3 days ago
At Calico, we are seeking a skilled Senior Client Relations Manager to grow new and existing relationships with our clients.
This is a hybrid position requiring 1-2 days per week in the office and key client meetings. The remainder of your week will be spent working from home.
The RoleYou will be the bridge between clients and internal teams, nurturing relationships and ensuring projects align with client objectives. Reporting to the Account Director, you will manage accounts, expand existing relationships, and open new opportunities.
A successful candidate is a skilled communicator, a natural relationship builder, and thrives in collaboration. You will take development briefs, liaise with project managers, developers, and designers to produce estimates.
Your ability to deeply understand each client's unique business and excel in supporting and proposing strategically focused ideas is crucial for success in this role.
Key Responsibilities- Possess exceptional communication skills, both written and verbal
- Ability to translate the complex into the simple
- A native understanding of all things digital
- Be able to work without supervision and have plenty of initiative
- Excellent organisational skills
- Strong track record of building client relationships and accounts
- Commercially minded without pushy sales techniques
- Understand the nuances of client relationships and how best to add value
- Ability to collaborate with teams - across different departments and skillsets
- Work with high profile, interesting, and creative clients
- A progressive and friendly environment to work in
- A competitive salary package (£55,000 - £65,000)
- Empathetic company leaders who believe in a good work-life balance
- A flexible WFH policy
- Paid parental leave
- Paid mental health days
- Domestic violence policy including legal support & paid leave
- Career development - attending conferences, ongoing training, and mentoring
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