Customer Relations and Partnership Manager
1 week ago
We are seeking a highly skilled Customer Relations Specialist to join our team in Melbourne. This permanent full-time position offers flexibility with the ability to work from home or office.
As a Customer Relations Specialist, you will be the customer advocate and ambassador for Stockland, delivering outstanding service while enhancing our competitive position and brand.
- Main Responsibilities:
- Build and maintain relationships with customers and stakeholders to deliver exceptional service
- Improve our ability to identify customer trends, predict customer needs, and proactively address barriers to successful partnerships
- Manage customer feedback cycle to determine satisfaction levels and enhance service delivery
- Coordinate construction and community milestone updates
- Schedule and coordinate customer inspections
- Manage events such as walk your lot events and customer information sessions
- Maintain and update CRM systems to enhance customer experience and maximise sales opportunities
About You:
- Demonstrated experience in building and maintaining customer relationships
- Experience within real estate, construction/residential building, or development industry is preferred
- A customer focus drives your work – you understand delivering outstanding service
- Experience collaborating with stakeholders to resolve business and customer issues
- Ability to work with complex and sensitive information with attention to detail
- A valid driver's license is essential
Stockland Proposition:
We are a community-focused company committed to delivering outcomes that benefit the community at large. We value collaboration, inclusivity, and strong working relationships. Our diverse portfolio offers opportunities for professional and career development, and we prioritise flexibility and work-life quality. Over 80% of our employees have flexible work arrangements, and we offer competitive remuneration and benefits.
We strive to create an inclusive culture where our teams reflect the diversity of our customers. We offer free access to lifestyle, health, well-being, and financial services products. Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents, or Open Work Visa holders with more than 12 months validity.
Estimated Salary: AU$70,000 - AU$90,000 per annum, depending on experience.
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