Administrative Support Specialist

3 weeks ago

Parramatta Park, Queensland, Australia KPMG Full time

Are you a strong team player who excels in delivering exceptional customer service?

Do you thrive in a fast-paced environment and enjoy working as part of a dynamic team?

KPMG's National Service Centre provides a range of business and administrative support services to our specialist client-facing divisions across the country. As an Engagement Coordinator, you will join a high-performing team to support key stakeholders and their teams both within our offices and virtually.

Your Opportunity

Starting with KPMG as an Engagement Coordinator, you will be part of a growing operations team of client-centric administrative professionals. Based in our state-of-the-art office, you will liaise with our client teams and lead the end-to-end administration of our client engagements from onboarding to completion.

Your Key Responsibilities

  • Provide strong customer service support to national client-facing staff
  • Lead the delivery of administration for KPMG client engagements
  • Provide solutions to enquiries through your knowledge of our services
  • Prepare engagement letters, reports, and other documentation
  • Create and edit job codes in SAP and maintain data integrity
  • Draft and raise bills and client debtor management
  • Use various risk management systems
  • Use accounting software as needed to support the client-facing team
  • Meet set performance KPIs and SLAs

The National Service Centre operates between 7am and 7pm, Monday to Friday, with various shifts available.

What We Offer

  • Flexible working arrangements across home and office
  • State-of-the-art green 6-star office in Parramatta Square
  • Employee benefits and rewards program
  • Dedicated onboarding and training expertise and support
  • Social Committee events dedicated to culture and engagement
  • 26 weeks paid parental leave
  • Paid volunteer leave

Your Experience

We believe diversity of thought, background, and experience strengthens relationships and delivers meaningful benefits to our people, clients, and communities. To be considered for this opportunity, your qualifications, skills, and experience could include:

  • Excellent customer service skills gained in an administration, retail, or hospitality environment
  • Initiative, self-motivation, and a commitment to providing highly responsive customer service
  • Outstanding time management, problem-solving, and organisational skills gained in a high-volume environment with competing demands
  • A collaborative, team-focused mindset and a flexible approach to your work
  • Strong written and verbal communication skills
  • Intermediate/Advanced Microsoft Office skills

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