Administrative Support Specialist

1 day ago


Parramatta Park, Queensland, Australia KPMG Full time

Are you a strong team player who excels in delivering exceptional customer service?

Do you thrive in a fast-paced environment where you can leverage your skills to support key stakeholders and their teams?

Our National Service Centre provides a range of business and administrative support services to our specialist client-facing divisions across KPMG. As an Engagement Coordinator, you will join a high-performing team to support the end-to-end administration of our client engagements from onboarding to completion.

Your Key Responsibilities

  • Provide exceptional customer service support to National client-facing staff
  • Lead the delivery of administration for KPMG client engagements
  • Develop solutions to client enquiries through your knowledge of our services
  • Prepare engagement letters, reports, and other documentation
  • Create and edit job codes in SAP and maintain data integrity
  • Draft and raise bills and client debtor management
  • Utilize various Risk Management systems
  • Use accounting software as needed to support the client-facing team
  • Meet set performance KPIs & SLAs

The National Service Centre operates between 7am and 7pm, Monday to Friday, with various shifts available.

What We Offer

  • Flexible working arrangements across home and office
  • State-of-the-art green 6-star Parramatta office
  • Employee benefits and rewards program
  • Dedicated onboarding and training expertise
  • Social Committee events
  • 26 weeks paid parental leave
  • Paid volunteer leave

Your Qualifications and Skills

  • Excellent customer service skills gained in an administration, retail, or hospitality environment
  • Initiative, self-motivation, and a commitment to providing highly responsive customer service
  • Outstanding time management, problem-solving, and organisational skills
  • A collaborative, team-focused mindset and a flexible approach to your work
  • Strong written and verbal communication skills
  • Intermediate/Advanced Microsoft Office skills


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