Administrative Support Specialist
1 day ago
Are you a strong team player who excels in delivering exceptional customer service?
Do you thrive in a fast-paced environment where you can leverage your skills to support key stakeholders and their teams?
Our National Service Centre provides a range of business and administrative support services to our specialist client-facing divisions across KPMG. As an Engagement Coordinator, you will join a high-performing team to support the end-to-end administration of our client engagements from onboarding to completion.
Your Key Responsibilities
- Provide exceptional customer service support to National client-facing staff
- Lead the delivery of administration for KPMG client engagements
- Develop solutions to client enquiries through your knowledge of our services
- Prepare engagement letters, reports, and other documentation
- Create and edit job codes in SAP and maintain data integrity
- Draft and raise bills and client debtor management
- Utilize various Risk Management systems
- Use accounting software as needed to support the client-facing team
- Meet set performance KPIs & SLAs
The National Service Centre operates between 7am and 7pm, Monday to Friday, with various shifts available.
What We Offer
- Flexible working arrangements across home and office
- State-of-the-art green 6-star Parramatta office
- Employee benefits and rewards program
- Dedicated onboarding and training expertise
- Social Committee events
- 26 weeks paid parental leave
- Paid volunteer leave
Your Qualifications and Skills
- Excellent customer service skills gained in an administration, retail, or hospitality environment
- Initiative, self-motivation, and a commitment to providing highly responsive customer service
- Outstanding time management, problem-solving, and organisational skills
- A collaborative, team-focused mindset and a flexible approach to your work
- Strong written and verbal communication skills
- Intermediate/Advanced Microsoft Office skills
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