Commercial Relationship Manager

3 weeks ago

Mount Waverley, Victoria, Australia Techtronic Industries Full time
Drive Business Growth with Techtronic Industries

Techtronic Industries is a global leader in consumer and professional products, serving the home improvement and construction industries. We're seeking a skilled Commercial Relationship Manager to join our team and drive portfolio growth across key small to medium-sized customers.

Key Responsibilities:
  • Lead Generation: Identify and generate new commercial customer leads and sales opportunities in collaboration with the Commercial team.
  • Account Acquisition: Provide quotations and close sales across new commercial accounts, grow existing accounts, and offer ongoing after-sales support.
  • Customer Account Management: Triage customer accounts, centralize quoting activities, and provide warranty and spare parts support.
  • Product Knowledge: Maintain up-to-date knowledge on current promotional and product information.
  • Business Partnership: Collaborate with internal and external stakeholders to understand their needs, provide guidance, and support commercial objectives.
Requirements:
  • Prior call centre experience in the trade sales industry, with a focus on small to medium-sized businesses.
  • Superior stakeholder management skills and the ability to deal with multiple and different customers and team members.
  • Exceptional customer service skills and the ability to resolve issues calmly and efficiently.
  • Strong attention to detail in data entry and keeping customer accounts up to date.
  • Prior experience with a CRM, with SalesForce being an advantage.
  • Proven ability to value-add in existing accounts, helping to drive conversion for new and existing accounts.
About Techtronic Industries:

We're a company committed to delivering exciting new products that enhance customer satisfaction and productivity. Our people are our greatest asset, and we offer a competitive remuneration package, modern office/workshop, and all the tools of trade provided. Join us in our mission to drive business growth and excellence.

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