Commercial Relationship Manager

1 week ago

Mount Waverley, Victoria, Australia Milwaukee Tool Full time
Unlock Your Potential as a Commercial Relationship Manager

Techtronic Industries (TTI) is a global leader in quality consumer and professional products, serving the home improvement and construction industries. Our brands, including MILWAUKEE, RYOBI, and AEG, are renowned for their heritage, quality, and innovation.

We're committed to delivering exceptional products and services that enhance customer satisfaction and productivity. As a Commercial Relationship Manager, you'll play a crucial role in driving portfolio growth across our key small to medium-sized customers.

Key Responsibilities:
  • Lead Generation: Identify and generate new commercial customer leads and sales opportunities
  • Account Acquisition: Provide quotations and close sales across new commercial accounts, grow existing accounts, and offer ongoing after-sales support
  • Customer Account Management: Triage customer accounts, centralize quoting activities, and provide warranty and spare parts support
  • Product Knowledge: Maintain up-to-date knowledge on current promotional and product information
  • Business Partnership: Collaborate with internal and external stakeholders to understand their needs, provide guidance, and support commercial objectives
Requirements:
  • Prior Call Centre experience in the trade sales industry, with a focus on small to medium-sized businesses
  • Superior stakeholder management skills and the ability to deal with multiple and different customers and team members
  • Exceptional customer service skills and the ability to resolve issues calmly and efficiently
  • Strong attention to detail in data entry and keeping customer accounts up to date
  • Prior experience with a CRM, with SalesForce being an advantage
  • Proven ability to value-add in existing accounts, helping to drive conversion for new and existing accounts

If you're passionate about trade and committed to delivering exceptional results, we'd love to hear from you.

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