Claims Resolution Specialist

4 days ago

Parramatta Park, Queensland, Australia beBeeCustomer Full time $90,000 - $105,000
Job Title: Claims Resolution Specialist

We are seeking a skilled Claims Resolution Specialist to join our team. In this role, you will be responsible for providing exceptional customer service by resolving claims in a timely and efficient manner.

About the Role:
  • This is a challenging yet rewarding opportunity to work in a dynamic environment where no two days are ever the same.
Key Responsibilities:
  • Respond to high volumes of inbound calls and provide subject matter expertise to customers on effective complaints management processes.
  • Offer appropriate customer solutions to vulnerable customers.
  • Work autonomously and as part of a high-achieving team to deliver exceptional customer service.
Requirements:
  • A strong background in the insurance industry, preferably with experience in claims resolution.
  • Excellent phone conversation skills with the ability to effectively communicate, listen, and resolve customer enquiries.
  • Ability to demonstrate resilience and empathy towards customers.
  • Strong communication skills and a customer-centric mindset.
What We Offer:
  • Ongoing training and development programs to enhance your skills and knowledge.
  • A collaborative and supportive team environment.
  • Flexible working arrangements including part-time hours and work-from-home options.
  • A range of benefits including access to employee discounts and wellbeing programs.

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