Co-ordinator of Operations

1 week ago

Sydney, New South Wales, Australia beBeeCoordinat Full time $60,000 - $95,000

Unlock a fulfilling career as a Co-ordinator of Operations. In this role, you will play a vital part in coordinating service calls and ensuring seamless customer experiences.

This is an excellent opportunity to work with a dynamic team that values organisation and problem-solving skills. If you have strong communication skills, are proactive, and passionate about customer service, we encourage you to apply.

Key Responsibilities
  • Answer and manage incoming calls with professionalism, booking appointments and updating customers on job status.
  • Coordinate service calls efficiently by matching technician skills, availability, and location.
  • Accurately enter job details into our management system.
  • Conduct follow-up calls to ensure customer satisfaction and resolve any concerns.
  • Support the service department with administrative tasks.
  • Collaborate with technicians and management to ensure smooth operations and clear communication.
  • Proactively identify opportunities to recommend additional services.
Required Skills and Qualifications
  • Background in customer service, administration, or dispatching (plumbing industry experience beneficial).
  • Excellent communication skills, with a professional and courteous phone manner.
  • Highly organised, with attention to detail and the ability to manage priorities in a busy environment.
  • Competent with Google Workspace and Microsoft Excel.
  • A team player with a customer-first attitude.
  • Eligibility to work in Australia.
Benefits
  • Thorough training and onboarding.
  • Opportunities for career progression and professional development.
  • Supportive workplace culture with a focus on work-life balance.
  • Full-time hours with flexibility—no mandatory weekends or after-hours.

This is a fantastic opportunity for someone who thrives on organisation, enjoys problem-solving, and wants to be part of a supportive team.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Management and Administration

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