Senior Ward Officer

4 weeks ago

Brisbane, Queensland, Australia Brisbane City Council Full time

About the Role

Brisbane City Council is seeking a highly skilled and experienced Senior Ward Officer to join our team. As a key member of the Ward Office, you will play a vital role in delivering exceptional customer service and administration support to our community.

Key Responsibilities

  • Provide high-quality administrative and secretarial support to the Ward Office team
  • Lead the delivery of effective customer service, resolving complex customer queries and ensuring a positive experience for all residents
  • Research and interpret legislation, policy, and guidelines to support the councillor in resolving community queries
  • Organize and manage documents, prepare resources for meetings, and maintain accurate records
  • Develop and implement effective communication strategies to engage with the community and promote Council services
  • Work collaboratively with the Ward Office team to achieve key performance markers and deliver exceptional outcomes for our community

Requirements

  • Demonstrated experience in customer service, leadership, and administration
  • Strong communication and interpersonal skills, with the ability to work effectively with a wide range of stakeholders
  • Ability to work autonomously and as part of a team, with a strong focus on delivering results and achieving outcomes
  • Highly developed organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
  • Experience in writing reports, correspondence, and information decks, with a strong focus on accuracy and attention to detail

About Us

Brisbane City Council is a multi-award-winning accessible and inclusive workplace, where our people represent the diverse communities we serve. We are committed to creating a culture of excellence, where our employees feel valued, supported, and empowered to make a difference in our community.

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