Global Content Operations Lead

1 month ago

Sydney, New South Wales, Australia LexisNexis Malaysia Sdn Bhd Company Full time

About LexisNexis Malaysia Sdn Bhd Company

We are seeking an experienced Global Content Operations Lead to join our APAC editorial team in Kuala Lumpur. The successful candidate will be responsible for overseeing the day-to-day workflows for digital and print content delivery.

Key Responsibilities:

  • Leading a team of content operations specialists to ensure timely and accurate content delivery across Australia, New Zealand, Hong Kong, Malaysia, and Singapore.
  • Collaborating with commercial stakeholders to create new global content opportunities that drive customer experience forward.
  • Developing meaningful metrics and analytics within APAC to align with global editorial operations targets.
  • Executing automation and driving adoption of global tools and systems to streamline processes.
  • Managing the budget to ensure meeting of targets and identifying opportunities for savings.
  • Establishing and monitoring objectives by providing regular feedback, coaching, training, and development.
  • Executing on cross-functional coordination and support of global initiatives.

Requirements:

  • Bachelor's degree required; Law degree, MBA, or other advanced degree preferred.
  • Experience leading an operations function or team, preferably in editorial/publishing/content management.
  • Possess good business/commercial acumen and quantitative/analytical skills.
  • Be process-oriented (developing consistent processes, documenting best practices, etc.).
  • Have experience cross-collaborating across global regions and functions, preferably with experience with commercial/in-market/product teams.
  • Have good interpersonal, communication, and presentation skills applicable to a wide audience.
  • Have a collaborative management style with ability to lead cross-functional, team-based, deadline-intensive strategic initiatives and delivery.
  • Be skilled in organization/project planning, time management, change management across multiple functional groups and departments, and delegation and prioritization skills.
  • Have good problem-solving experience, including identifying, researching, and coordinating resources necessary to effectively troubleshoot/diagnose complex issues.

Compensation:

The estimated annual salary for this role is approximately MYR 120,000 to MYR 180,000, depending on qualifications and experience.

Benefits:

  • Employee Assistance Program
  • Flexible working arrangements
  • Benefits for you and your family
  • Access to learning and development resources

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