Sales & Service Excellence Leader

6 days ago

Adelaide, South Australia beBeeCustomer Full time $90,000 - $120,000
Job Description:

The Sales and Service Manager plays a pivotal role in delivering exceptional customer experiences that drive sales and service results. This dedicated leader will inspire the team to thrive by fostering a customer-centric environment.

Responsibilities include leading by example, coaching the team, establishing strong stakeholder relationships, and being commercially aware.

Additional key responsibilities include:

  • Lead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer base.
  • Coach and mentor the team to provide expert knowledge and seamless solutions.
  • Be visibly present on the selling floor, leading by example and inspiring the team to create warm connections.
  • Work collaboratively with the store teams and build strong relationships with stakeholders.
  • Look for opportunities for improvement while being commercially aware.
  • Work collaboratively with the VM and Logistics teams to ensure allocated stock is floor-ready within relevant timeframes.
  • Identify areas of opportunities for feedback to the Merchandise team.
  • Maintain stock loss awareness by working closely with the sell and support teams to mitigate loss by ensuring proactive measures are implemented.
  • Have strong coaching skills, including experience leading teams and empowering others to achieve results.
  • Have a demonstrated passion for retail and a desire to provide great customer service.
  • Have a solutions-focused mindset and the ability to provide innovation and effective customer solutions.
  • Have a proven ability to motivate and lead teams and inspire an in-store experience Like No Other.
  • Have relevant merchandising and selling skills and key product awareness.
  • Have strong written, listening and spoken communication skills.
  • Be flexible and adaptable to a fast-paced and evolving environment.
Why Work for Us?

We offer a range of benefits to support your growth and well-being:

  • A competitive remuneration package
  • Generous employee discounts across David Jones brands
  • An additional day of leave for your birthday
  • A supportive, flexible and engaging environment
  • Opportunities to support community partnerships
  • Ongoing training and development
  • Membership to a company committed to sustainable practices
About Us

David Jones has been revolutionizing the way Australians shop since 1838. Our vision to inspire Like No Other drives us to continue this legacy through customer-obsessed service and innovation.

Our cultural pillars inspire our people to deliver on our vision and purpose: Customer Obsession, Empowerment, Innovation, Inclusion and Care.

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