Chief Relationship Builder

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $110,000 - $130,000
Job Overview

The role of Senior Customer Success Manager is a highly driven and motivated position responsible for building strong customer relationships and delivering exceptional customer experiences.

This includes being a trusted advisor and advocate for the customer base, assisting directly with product adoption and optimization, contributing to increased customer retention and minimizing the risk of churn.

Key Responsibilities
  • Become a key player in building customer partnerships; understand customer goals and challenges and provide tailored solutions and recommendations.
  • Develop strategic success plans in collaboration with customers and influence customer outcomes.
  • Maintain a thorough understanding of Mimecast's core product suite and utilize it to support customers with adoption and feature utilization.
  • Stay up-to-date on industry trends and advise customers on how to manage these through their applications and integrations.
  • Set a clear vision for your customer portfolio and proactively own your book of business; continuously monitor customer health and performance metrics and leverage this information to identify opportunities for improvement, risk mitigation and churn prevention.
Required Skills and Qualifications
  • A minimum of 5-7 years of experience in a Customer Success or Account Management role within a software as a service (SaaS) or technology company.
  • Exceptional customer, partner and market orientation in software and subscription services.
  • Proven ability to develop and execute against success plans and influence customer outcomes.
  • Tech savvy: able to learn new technologies and stay current with system enhancements.
  • Analytical mindset and ability to leverage data for informed decision-making.
  • Results-driven with a focus on customer satisfaction, retention, and revenue growth.
Benefits

We are committed to creating an inclusive, diverse community that values and welcomes everyone. We're proud to be an equal opportunity employer.

We consider every individual equally, regardless of race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic.

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