Platform Operations Engineer

1 month ago

South Brisbane, Australia Epsilon Full time
Job Description

We are a global company that values diversity, equality, and inclusion. We are committed to creating a workplace where everyone feels welcome and valued.

Role Purpose:

The Platform Operations team is responsible for ensuring the reliability and stability of our production systems. We work closely with the Engineering team to design, implement, and operate a support model that meets the needs of our customers.

Responsibilities and Duties:

  • Uphold operational practices and ensure that our support model is fit for purpose.
  • Provide proactive solutions for incident and problem detection, response, and resolution.
  • Practice incident management processes and provide on-call capability.
  • Participate in on-call rotations to ensure 24/7 system availability.
  • Provide insight and expertise on how customers will perceive changes or impacts to customers to drive customer organisation change management and communication.
  • Work with the wider Engineering, Product, Delivery, and Security teams to ensure that appropriate attention is given to production/system reliability for our customers.
  • Ensure SLAs and KPIs are met to the best of your ability, with particular focus on first-level response times, escalation paths, and resolution times.
  • Support Technical Account Managers, Client Success Managers, and other key stakeholders assigned to customer accounts to provide superior customer service.

Qualifications

Work Experience and Skills:

Essential

  • 1+ years of platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment.
  • Proficiency in Google Cloud Platform (GCP) and its services (Bigtable, Pub/Sub, GKE).
  • Experience managing container orchestration tools such as PCF, Kubernetes, Mesos, Docker swarm or equivalent.
  • Experience using system monitoring tools (e.g. Dynatrace, New Relic, DataDog).
  • Experience with automation/configuration management using Terraform or an equivalent.
  • Solid understanding of networking, security, and system architecture.
  • Proficient in scripting languages (Java, Golang, Python, Bash, or similar).
  • Experience with monitoring and observability tools (DataDog, Prometheus, Grafana).
  • Knowledge of database management systems (PostgreSQL).
  • Understanding of API and microservices architecture.
  • Experience with horizontal pod autoscaling (HPA).

Benefits:

  • Free gym membership.
  • Additional 5 days leave each year after 2 years.
  • Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
  • Rewards and recognition - shop our rewards store front when you receive points.
  • Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
  • Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes.
  • A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, and Embrace (reconciliation action plan) programs.
  • Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits.
  • Access to counsellors, psychologists, and professionals through Sonder - an all-in-one digital wellbeing technology platform designed to support psychological, medical, and safety needs.

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