Dynamics Platform Operations Support Specialist
4 weeks ago
Great Southern Bank is seeking a skilled Operations Support Engineer Dynamics Platform to join the team on a permanent full-time basis. This is an exciting opportunity to make a difference within our organisation. As the Operations Support Engineer, you will have in-depth knowledge of Microsoft Dynamics 365, with a focus on Customer Service & Sales modules.
This position is open to candidates in both Sydney and Brisbane, offering flexibility to work from home two days per week.
Your Responsibilities:
• Collaborate with the delivery team and other IT functions involved in supporting the MS Dynamics CRM Platform
• Conduct upgrades, patching, and maintenance tasks ensuring key SLAs are met
• Work with third-party vendors and internal stakeholders to ensure all upstream and downstream impacts are accounted for
• Optimise and perform tuning of the platform implementations wherever required
• Manage code migration across environments to ensure continued and synchronized functionality
• Conduct environment refreshes to ensure data is aligned across environments
• Monitor databases in the production environment and generate various performance metrics
• Strong working knowledge of monitoring tools and ensuring good coverage of monitoring and alerting processes for critical failure points
• Ensure pen test results are factored in platform backlog and remediations are planned in time to meet GSB audit requirements
• Log and process production incidents
• Troubleshoot simple incidents and implement simple configuration changes in the platform
About you:
• At least 6 years of professional experience within Information Technology, ideally in the financial services industry, ideally across businesses or divisions
• Tertiary qualification in Information Technology, Computer Science, and/or certifications in MS Dynamics 365
• Experience with platform operations support in Dynamics 365 CE Power Platform, Power Apps, Customer Voice, Power Automate, Model Driven Apps, Microsoft Dataverse (CDS), and Power App portals
• Proficiency in ITIL frameworks with strong working knowledge of Service Now change management processes
• Strong expertise in Microsoft's .NET Framework (C#), Visual Studio, HTML, CSS, JQuery, SSRS Reporting, Power BI, FetchXML, and Web API
• Experience with Azure DevOps and CI/CD processes
• Exposure to hosting applications within the Azure environment and knowledge of Microsoft Azure cloud technologies
• Strong experience with Agile, Continuous Delivery, CI/CD Pipelines, QA methods, and tooling
• Experience with APIs, microservices, and microservice architecture
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Brisbane, Queensland, Australia Credit Union Australia Full timeOperations Support Engineer Dynamics Platform Specialist Great Southern Bank, now Credit Union Australia, is seeking a highly skilled Operations Support Engineer Dynamics Platform Specialist to join its team on a permanent full-time basis. This newly created position within the company provides an exciting opportunity for a seasoned IT professional to make...
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Brisbane, Queensland, Australia Credit Union Australia Full timeAbout Great Southern Bank:Great Southern Bank is a leading financial institution that offers a wide range of banking and financial services to its customers.The bank is seeking a highly skilled and experienced Operations Support Engineer Dynamics Platform to join its team on a permanent full-time basis. This is an exciting opportunity for a talented...
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