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"Operations Support Engineer Dynamics Platform Specialist"
2 months ago
Great Southern Bank, now Credit Union Australia, is seeking a highly skilled Operations Support Engineer Dynamics Platform Specialist to join its team on a permanent full-time basis. This newly created position within the company provides an exciting opportunity for a seasoned IT professional to make a difference in our organisation.
As the Operations Support Engineer Dynamics Platform Specialist, you will have in-depth knowledge of Microsoft Dynamics 365, with a focus on Customer Service & Sales modules. Your responsibilities will include collaborating with the delivery team and other IT functions involved in supporting the MS Dynamics CRM Platform.
Key responsibilities include:
• Conducting upgrades, patching and any maintenance tasks ensuring key SLAs are met
• Working with third party vendors and internal stakeholders to ensure all upstream and downstream impacts are accounted for
• Optimisation and performance tuning of the platform implementations wherever required
• Managing code migration across environments to ensure continued and synchronized functionality
• Conducting environment refreshes to ensure data is aligned across environments
• Monitoring databases in the production environment and generate various performance metrics
• Strong working knowledge of monitoring tools and ensuring good coverage of monitoring and alerting processes for critical failure points
• Ensure pen test results are factored in platform backlog and remediations are planned in time to meet GSB audit requirements
• Logging and processing production incidents
• Troubleshooting simple incidents and ability to implement simple configuration changes in the platform
We seek an individual with at least 6 years professional experience within Information Technology ideally in the financial services industry, ideally across businesses or divisions. A tertiary qualification in Information Technology, Computer Science and/or certifications in MS Dynamics 365 is highly desirable.
The ideal candidate will have experience with platform operations support in Dynamics 365 CE Power Platform, Power Apps, Customer Voice, Power Automate, Model Driven Apps, Microsoft Dataverse (CDS), and Power App portals. Proficiency in ITIL frameworks with strong working knowledge of Service Now change management processes is essential.
A strong expertise in Microsoft's .NET Framework (C#), Visual Studio, HTML, CSS, JQuery, SSRS Reporting, Power BI, FetchXML, and Web API is also required. Experience with Azure DevOps and CI/CD processes is highly desirable.
The successful candidate will have exposure to hosting applications within the Azure environment and knowledge of Microsoft Azure cloud technologies. Strong experience with Agile, Continuous Delivery, CI/CD Pipelines, QA methods and tooling is essential. Experience with APIs, microservices and microservice architecture is also required.
