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Junior Platform Operations Engineer
2 months ago
We are seeking a highly skilled Platform Operations Engineer to join our team at Epsilon. As a key member of our Platform Operations team, you will be responsible for ensuring the reliability, stability, and scalability of our production systems.
Key Responsibilities- Uphold operational practices and ensure the design, implementation, and operation of a support model that meets the needs of our business.
- Provide proactive solutions for incident and problem detection, response, and practice incident management processes.
- Participate in on-call rotations to ensure 24/7 system availability.
- Provide insight and expertise on how customers will perceive changes or impacts to customers to drive customer organization change management and communication.
- Work with the wider Engineering, Product, Delivery, and Security teams to ensure that appropriate attention is given to production/system reliability for our customers.
- Ensure SLAs and KPIs are met to the best of your ability, with particular focus on first-level response times, escalation paths, and resolution times.
- Support Technical Account Managers, Client Success Managers, and other key stakeholders assigned to customer accounts to provide superior customer service.
- 1+ years of experience in platform operations engineering, SRE, or DevOps.
- Proficiency in Google Cloud Platform (GCP) and its services.
- Experience managing container orchestration tools such as PCF, Kubernetes, Mesos, Docker swarm, or equivalent.
- Experience using system monitoring tools (e.g., Dynatrace, New Relic, Data Dog).
- Experience with automation/configuration management using Terraform or an equivalent.
- Solid understanding of networking, security, and system architecture.
- Proficient in scripting languages (Java, Golang, Python, Bash, or similar).
- Experience with monitoring and observability tools (Data Dog, Prometheus, Grafana).
- Knowledge of database management systems (PostgreSQL).
- Understanding of API and microservices architecture.
- Experience with horizontal pod autoscaling (HPA).
- Free gym membership.
- Additional 5 days leave each year after 2 years.
- Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year.
- Rewards and recognition - shop our rewards store front when you receive points.
- Access to our Global AI Platform, Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network.
- Extensive Learning & Development opportunities, including more than 15,000 learning programs via our online learning platform Marcel Classes.
- A committed Diversity, Equality and Inclusion strategy driven through our Viva Women, Égalité, en ABLE, and Embrace (reconciliation action plan) programs.
- Parental leave policy with up to 18 weeks paid primary carer leave and generous secondary carer benefits.
- Access to counsellors, psychologists, and professionals through Sonder - an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs.
