Risk Governance Reporting Manager
1 month ago
This role is a 6-month opportunity to make a meaningful contribution to the Retail Banking Services (RBS) Control and Customer Outcomes Team (CCO) at the Commonwealth Bank of Australia.
RBS is the public face of CommBank, delivering a seamless banking experience for 10 million+ personal and small business customers. We offer market-leading products and services, supported by world-class systems and processes.
The RBS CCO team is focused on supporting RBS to have best-practice management of risks, controls, and conduct to ensure customers receive the right outcomes. Our objectives include implementing an end-to-end product governance framework, driving reviews of all products manufactured and distributed by RBS, and supporting product management conduct risk awareness and customer outcomes uplift activity.
Key Responsibilities- Complete deep dive reviews into products and services focused on conduct risks and customer outcomes.
- Support and constructively challenge RBS to focus on conduct risk events and how the design and distribution of products impacts customer outcomes and community expectations.
- Work closely with colleagues across Product, Distribution, Compliance, and Customer and Community Advocacy.
- Prepare qualified recommendations to senior leaders, clearly and concisely communicating these to drive the conduct agenda and improve products for customers.
- Build and foster strong stakeholder relationships across the product and distribution teams to ensure efficient delivery of strategic initiatives.
- Demonstrated experience and understanding of the Design and Distribution Obligations (RG274) and Banking Code of Practice.
- Product management background with knowledge of financial service retail products, including their features, distribution to customers, compliance, and regulatory frameworks in Australia.
- Strong reasoning ability, negotiation, and influencing skills across a range of stakeholder groups.
- Ability to think critically, analytically, and strategically.
- Advanced written and verbal communication skills, with a proven experience in report writing and presentations.
- Relevant tertiary degree or diploma in Law, Commerce, or Business (preferred).
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