ITSM Transformation Lead

3 weeks ago


Canberra, ACT, Australia HiTech Group Full time

ITSM Transformation Lead



HiTech Group is looking for an experienced ITSM Transformation Lead to join their team. The successful candidate will be responsible for leading and managing initiatives to improve and transform the IT Service Management services delivered by the department.



This is a long-term position with a 2-year contract and hybrid working arrangements. The successful candidate will be responsible for:




  • Playing a pivotal role in the delivery of transforming the department’s ITSM services
  • Developing a plan to outline goals and timelines for transformation initiatives
  • Completing regular reporting to executives on performance, assurance, and delivery activities
  • Working closely with vendor partners to improve performance and to ensure the project teams are achieving deliverables


The successful ITSM Transformation Lead will have experience in the following:




  • Minimum of 5 years of ITSM experience with focus on transformation and risk management
  • Excellent understanding of IT Service Management ITIL service lifecycle
  • Ability to lead transformation initiatives – ideally in a government context
  • Qualifications or accreditations in service management or project management


This is a great opportunity to provide expertise and support to a Federal Government department. The successful candidate will be offered an initial 12-month contract with 12 months of extension options.




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