Service Delivery Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeAnalytical Full time $104,109 - $133,891
Job Summary

The Senior Operations Officer plays a crucial role in delivering services and projects within the customer service department.

This position involves guiding the team towards effective service delivery, identifying areas for improvement, and implementing technology and process enhancements.

Main Responsibilities:
  • Leading the team in service improvement initiatives and overseeing specialized project deliveries.
  • Maintaining resource allocation and asset management to ensure efficient operations.
  • Analyzing data and statistics to inform business decisions and improve service delivery.
  • Staying up-to-date with technological trends to meet current and future business needs.
  • Fostering relationships with internal stakeholders and external suppliers to ensure ICT support and resources are available.
  • Developing personal and professional skills, as well as contributing to team development.
  • Crafting and maintaining technical documentation as required.

The successful candidate will possess strong analytical and problem-solving skills, with excellent collaboration and communication abilities.

Key Qualifications
  • Strong analytical and problem-solving skills.
  • Able to work collaboratively with the team.
  • Excellent communication and interpersonal skills.
Benefits

The role offers opportunities for professional growth and development, as well as a chance to make a meaningful impact on the organization.

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