Service Delivery Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeDisability Full time $100,000 - $120,000

Me & My Support is a growing contemporary Disability Support Service. Our commitment is to deliver person-centred support, promoting safety and quality.

Key Responsibilities
  • Oversight of day-to-day operations for maximum customer satisfaction and service quality.
  • Management and coordination of service delivery processes for efficient service management.
  • Resolution of customer service issues and implementation of continuous improvements through performance metric evaluation.
Requirements
  • Experience in service delivery management and service delivery.
  • Customer satisfaction and customer service skills.
  • IT service management knowledge.
  • Strong leadership and organisational skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in a fast-paced environment.
  • Previous experience in the disability support sector is beneficial.
  • Bachelor's degree in business administration, management, or a related field.
Skills Required
  • Building strong relationships with customers.
  • Leadership development and team growth.
  • Process improvement and optimisation.

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