
Warranty Training Specialist
7 days ago
**Job Summary:**
We are seeking a skilled professional to join our team as a Warranty Support Specialist. This role will involve leading local warranty training and managing the Warranty Counselling Process (WCP) with dealers in Australia and New Zealand.
In this position, you will be responsible for developing warranty training material, providing input on eLearning modules, delivering online and face-to-face training, and maintaining dealer warrant metrics. You will also support Warranty & Policy (W&P) Manual opportunities for improvement and lead general warranty support for dealers.
The ideal candidate will have a tertiary qualification in Education or a Trade qualification with more than 3 years experience in warranty roles. They should possess above average proficiency with MS Office products, knowledge of warranty processes and dealer processes, and strong verbal and written communication skills.
**Key Responsibilities:**
- Develop and deliver warranty training material
- Provide input on eLearning modules
- Deliver online and face-to-face training
- Maintain dealer warrant metrics
- Support W&P Manual opportunities for improvement
**Required Skills and Qualifications:**
- Tertiary qualification in Education or a Trade qualification with more than 3 years experience in warranty roles
- Above average proficiency with MS Office products
- Knowledge of warranty processes and dealer processes
- Strong verbal and written communication skills
**Benefits:**
- Work-Life Balance: Enjoy the flexibility to create a work schedule that fits your life
- Recharge and Rejuvenate: Take advantage of extra days off per year to recharge and pursue your passions
**About Us:
We are a leading company in the industry, committed to innovation and delivering exceptional customer experiences. We offer a range of benefits and opportunities for growth and development.
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