Warranty Expert

2 weeks ago

Melbourne, Victoria, Australia beBeewarrantyclaim Full time $75,000 - $80,000

Warranty Claim Specialist Role

Mazda seeks an experienced professional to ensure our dealer network receives top-quality warranty advice and support.

  • Provide expert guidance on warranty claims preparation and submission, collaborating closely with dealers and technical teams.
  • Adjudicate high-value and complex warranty claims, ensuring compliance with business guidelines.
  • Prior authorisation requests (PARs): Assess PAR submissions, working with dealers, technical teams, and state office representatives to guarantee all submissions meet standards.
  • Collaborate across departments: Work with the Dealer Support Team to review SBO issues and liaise with OEM suppliers for effective claim resolutions.
  • Monitor and report trends: Identify emerging trends in warranty claims, providing regular feedback to enhance business processes and update technical communication.
  • Continuous improvement: Participate in department initiatives, such as updating tools, delivering training, and supporting special projects, to drive ongoing improvements in warranty processes.
  • Support events and marketing: Provide technical assistance for PR and Marketing activities, ensuring vehicles are maintained to a high standard for events.

About You

We're looking for a qualified Automotive Technician with Motor Mechanic trade qualifications and at least 4 years of post-apprenticeship experience. You should have strong analytical abilities, problem-solving skills, negotiation skills, and excellent communication skills.

Requirements

  • Motor Mechanic trade qualifications
  • At least 4 years of post-apprenticeship experience
  • Excellent analytical and problem-solving skills
  • Strong negotiation and communication skills
  • Intermediate proficiency in IT applications

Benefits

  • New car discounts
  • Employee Demo Vehicle Program
  • Annual bonus eligibility
  • 17.5% annual leave loading
  • Weekend loan cars
  • Uniform allowance
  • Learning and development opportunities

This is a full-time position requiring in-office presence five days a week.

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