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Warranty Specialist
2 weeks ago
About the role:
As a Warranty Specialist at Mazda Australia, you will play a pivotal role in ensuring our dealer network receives top-quality warranty advice and support. Your expertise will help maintain the integrity of our warranty processes, ensuring that all claims meet our business rules and are processed efficiently. This position offers a unique opportunity to collaborate with various teams, both locally and internationally, while contributing to the continuous improvement of our warranty procedures.
This is a 12-month fixed term contract, full-time. This position requires an in-office presence five days a week, fostering a collaborative work environment and promoting effective teamwork.
Key Responsibilities:
- Provide Warranty Support: Offer accurate and practical warranty advice to our dealer network, assisting them in the preparation and submission of warranty claims.
- Adjudicate Warranty Claims: Review and approve high-value and complex warranty claims, ensuring compliance with Mazda Australia's business guidelines.
- Prior Authorisation Requests (PARs): Assess PAR submissions, working closely with dealer staff, technical teams, and state office representatives to ensure all submissions meet our standards.
- Collaborate Across Teams: Work with the Dealer Support Team to thoroughly review and understand all factors contributing to Symptom, Behaviour, or Operation (SBO) issues. Liaise with Mazda Corporation (MC) and Original Equipment Manufacturer (OEM) suppliers for effective claim resolutions.
- Monitor and Report Trends: Identify and report emerging trends in warranty claims, providing regular feedback to enhance business processes and update technical communication.
- Continuous Improvement: Participate in department initiatives, such as updating tools, delivering training, and supporting special projects, to drive ongoing improvements in our warranty processes.
- Support Events and Marketing: Provide technical support for PR and Marketing activities, ensuring vehicles are maintained to a high standard for events.
About You:
You are a qualified Automotive Technician with Motor Mechanic trade qualifications and at least 4 years of post-apprenticeship experience. Your strong communication skills enable you to clearly articulate technical information to a variety of stakeholders.
You possess excellent analytical abilities and have a knack for problem-solving and negotiation. As a team player, you work effectively within team environments and excel at building strong relationships with both external and internal partners.
You are highly organised, able to prioritise competing demands, and manage tasks to successful completion. Additionally, you have intermediate proficiency in Word, Excel, Outlook, and other IT applications.
Mazda Australia Benefits:
Join Mazda Australia for an enriching career where the joy of driving is at the heart of everything we do. Enjoy exclusive benefits, including new car discounts, Employee Demo Vehicle Program, annual bonus eligibility, 17.5% annual leave loading, and a range of perks such as weekend loan cars, uniform allowance, and more. Experience a first-class working environment, a supportive team culture, and access to learning and development opportunities. Apply now to align your vision with ours and seize the opportunity to be part of a dynamic team
If you're ready for a challenge, apply today to connect your vision with ours. Discover more about us and seize this opportunity
Application and Selection Process
We value attitudes, behaviours, and values that align with Mazda Australia's culture. Applicants will be subject to a police check, reference checks, and online psychometric assessment.
We thank you for your application. Please note only shortlisted candidates will be contacted.
