Luxury Hotel Reservation Specialist

4 days ago

Broadbeach, Australia Accor Full time
Lead Reservations Team

In this role, you will lead the reservations team at Sofitel Gold Coast Broadbeach, a luxurious five-star hotel in the heart of Broadbeach. As a key member of our Front Office team, you will be responsible for monitoring and measuring daily performance to maximise revenue opportunities while providing exceptional service to guests via telephone and email.

Duties and Responsibilities:
  • Create and manage reservations via the hotel's systems ensuring accurate booking rates, dates and booking details.
  • Actively work with the Front Office team on how to sell the hotel, convert enquiries to reservations and be aware of all promotions.
  • Provide exceptional customer service, listening to guests in order to understand their needs and offer the most suitable options.
  • Work with Sales & Marketing to promote packages and special offers, while monitoring Group Reservations ensuring quotes are being actioned in a timely manner.
  • Establish pick up trends, occupancy history, and market segment development to facilitate accurate forecasting.
  • Control rooms inventory including allotments, groups and individual reservations.
  • Work closely with the Revenue Manager in determining pricing planning and provide input into forecast figures.
  • Promote all hotel facilities, cross sell and upsell where appropriate.
Requirements

To succeed in this role, you will need:

  • Demonstrated experience executing the reservations function in a luxury hotel is advantageous.
  • Passionate about creating memorable guest experiences that exceed expectations.
  • Strong research and analytical abilities.
  • Proven track record in leading and developing team members.
  • Experience with Opera Cloud and property booking systems (required).
  • Exceptional interpersonal and communication skills.
About Us

Sofitel Gold Coast Broadbeach is a luxurious five-star hotel boasting 296 beautifully appointed rooms and suites. We are committed to delivering exceptional guest experiences and offering our employees a supportive and dynamic work environment.

As an employee of Accor, you will enjoy a range of benefits including complimentary meal on shift available via Le Café, employee discounts on accommodation, dining, and lifestyle with Accor hotels, discounted parking on-site, paid birthday leave, and personalised reward & recognition program.

The estimated annual salary for this role is $80,000 - $120,000 AUD, depending on experience and qualifications. This is a full-time position, working approximately 40 hours per week.

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