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Group Reservations Coordinator

1 month ago

Broadbeach, Australia SOFITEL Full time
About Sofitel Gold Coast Broadbeach

Situated in the heart of Broadbeach, Sofitel Gold Coast Broadbeach offers a premier five-star experience. This luxurious hotel features elegantly designed rooms and suites, each showcasing stunning views of the Pacific Ocean or the Hinterland.

Job Description

A Career that lets your passion shine:

  • Handle all aspects of group reservations from initial inquiry to booking confirmation, ensuring timely and accurate communication with clients.
  • Collaborate with the sales and events teams to understand group requirements and tailor offerings to meet their needs.
  • Work closely with other hotel departments to ensure smooth execution of group stays.
  • Maintain detailed records of group reservations, including room blocks, special requests, and billing information.
  • Assist in resolving any issues or concerns related to group bookings, providing exceptional service to enhance guest satisfaction.
  • Stay updated on hotel facilities, services, and promotions to effectively upsell and cross-sell to group clients.
Requirements

What you will bring to the role:

  • Previous experience in hotel reservations, preferably in a luxury hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Strong organizational and multitasking abilities, with a keen eye for detail.
  • Proficiency in hotel reservation systems, property management systems (Opera Cloud) and Microsoft Office suite.
  • Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.
Benefits

Thrive in our Sofitel Gold Coast Broadbeach community:

  • Complimentary lunch and refreshments available daily.
  • Paid birthday leave.
  • Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
  • Personalized reward & recognition program.
  • Career development pathways with Accor locally and globally.

Thrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.