Reservations Manager

4 weeks ago

Broadbeach, Australia Accor Full time

Reservations Manager Job Description

Sofitel Gold Coast Broadbeach is a luxurious five-star hotel, featuring 296 beautifully appointed rooms and suites, all with breathtaking Pacific Ocean or Hinterland views, and multiple Food & Beverage outlets.

Key Responsibilities:

  • Lead the reservations team, monitoring and measuring daily performance to maximise revenue opportunities while providing exceptional service to guests.
  • Create and manage reservations via the hotels systems ensuring accurate booking rates, dates and booking details.
  • Actively work with the Front Office team on how to sell the hotel, convert enquiries to reservations and be aware of all promotions.
  • Provide exceptional customer service, listening to guests in order to understand their needs and offer the most suitable options.
  • Work with Sales & Marketing to promote packages and special offers, while monitoring Group Reservations ensuring quotes are being actioned in a timely manner.
  • Establish pick up trends, occupancy history, and market segment development to facilitate accurate forecasting.
  • Control rooms inventory including allotments, groups and individual reservations.
  • Work closely with the Revenue Manager in determining pricing planning and provide input into forecast figures.
  • Promote all hotel facilities, cross sell and upsell where appropriate.

Requirements:

  • Demonstrated experience executing the reservations function, in a luxury hotel is advantageous.
  • Passionate about creating memorable guest experiences that exceed expectations.
  • Strong research and analytical abilities.
  • Proven track record in leading and developing team members.
  • Experience with Opera Cloud and property booking systems (required).
  • Exceptional interpersonal and communication skills.

Why Work with Us:

  • Work in the heart of Broadbeach, within walking distance to beaches, restaurants and shops.
  • Complimentary meal on shift available via Le Café.
  • Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
  • Discounted parking on-site.
  • Paid birthday leave.
  • Personalized reward & recognition program.
  • Be part of a luxury 5-star hotel boasting 296 hotel rooms and suites.

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