Reservations Team Lead

3 weeks ago


Broadbeach, Australia Accor Full time
Main Responsibilities

As our Reservations Manager, you will be responsible for leading the reservations team and maximizing revenue opportunities while delivering exceptional guest service via telephone and email.

Key Tasks
  • Manage reservations via our hotel systems, ensuring accurate booking rates, dates, and details.
  • Work closely with the Front Office team to sell the hotel, convert enquiries to reservations, and stay aware of all promotions.
  • Provide outstanding customer service, listening to guests' needs and offering suitable options.
  • Collaborate with Sales & Marketing to promote packages and special offers, while monitoring Group Reservations and ensuring timely quotes.
  • Establish pick-up trends, occupancy history, and market segment development to facilitate accurate forecasting.
  • Control room inventory, including allotments, groups, and individual reservations.
  • Work with the Revenue Manager to determine pricing planning and provide input into forecast figures.
  • Promote hotel facilities, cross-sell and upsell where appropriate.
Requirements

To be successful in this role, you will need:

  • Demonstrated experience executing the reservations function in a luxury hotel.
  • Passion for creating memorable guest experiences that exceed expectations.
  • Strong research and analytical abilities.
  • Proven track record in leading and developing team members.
  • Experience with Opera Cloud and property booking systems.
  • Exceptional interpersonal and communication skills.
What We Offer

As a member of our Sofitel Gold Coast Broadbeach community, you will enjoy:

  • Working in the heart of Broadbeach, within walking distance to beaches, restaurants, and shops.
  • Complimentary meal on shift available via Le Café.
  • Employee discounts on accommodation, dining, and lifestyle with Accor hotels.
  • Discounted parking on-site.
  • Paid birthday leave.
  • Personalized reward & recognition program.


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